Customer satisfaction is important to us. If you experience any issue with your order, Hydraa will do its best to assist you.
Return Eligibility
Products may be eligible for return if:
• The item received is damaged.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The item significantly differs from the product description.
Return Conditions
• Return requests must be made within 3 days of receiving the order.
• Products must be unused and returned in their original condition with packaging intact.
• Products damaged due to customer misuse or normal wear may not be eligible for return.
Refund Process
• Once the returned item is inspected and approved, refunds will be processed accordingly.
• Refunds may be issued through the original payment method or another agreed method.
Non-Returnable Items
The following products may not be eligible for return:
• Used products
• Products without original packaging
• Customized or specially ordered items
• Clearance or promotional sale items (unless damaged or incorrect)
Hydraa reserves the right to refuse returns that do not meet the above conditions.
For return or refund assistance, please contact our customer support team.